Privacy Policy

Effective from 26th November 2023

At Lucky Elephant Muay Thai, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines the information we collect, how we use it, and the choices you have regarding your personal data. By using our website www.luckyelephantmuaythai.co.uk or making a purchase, you agree to the terms outlined in this policy.

Information We Collect

1. Personal Information

When you place an order or create an account, we collect personal information such as your name, telephone number, email address, delivery address, and payment details. This information is necessary for order processing and communication.

2. Non-Personal Information

We may also collect non-personal information, such as browser type, IP address, and device used. This data helps us improve our website and enhance user experience.

How We Use Your Information

1. Order Processing

We use your personal information to process orders, provide order updates, and communicate with you about your purchase.

2. Marketing and Promotions

We may use your email address or telephone number to request reviews, send promotional materials, newsletters, and updates about our products and services. You can opt-out of these communications at any time.

3. Website Improvement

Non-personal information is used to analyse  website performance, troubleshoot issues, and enhance overall functionality.

Data Security

We implement industry-standard security measures to protect your personal information during transmission and storage. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies to enhance user experience and collect non-personal information. You can disable cookies in your browser settings, but this may affect certain functionalities.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites.

Your Choices

You have the right to:

- Access, update, or delete your personal information.

- Opt-out of marketing communications.

- Disable cookies in your browser settings.

Children's Privacy

Our website is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take steps to remove the data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us at sales@luckyelephantmuaythai.co.uk